Hot tubs have always been seen as a luxury item, something to transform your garden into a place for socialising- no matter what the weather. However what many people fail to realise is there's a lot more benefits to owning a hot tub than most people think.
Contact us now:
01248 723207 (Llangefni store)
01766 238110 (Porthmadog store) info@conceptspa.co.uk

Our Services

At Concept Spa we are dedicated to ensuring that our customers’ products work the way they’re supposed to. Therefore, we have our very own team of engineers, who with years of combined experience in multiple trades are able to offer a wide range of hot tub services! But they aren’t just there to help if something goes wrong. They can survey your site to be certain it is fit for a spa, offer technical advice, or can give your spa a deep clean and water change!

Hot Tub Services

Cleaning and water changes

The cleaning of pipes to remove any biofilm build up, complete water change and the balancing of chemicals, all surfaces cleaned, hot tub cover cleaned.



If your spa is of a brand that we sell and specialise in, then we can fix it. It’s as simple as that. However, if it is not one of our brands, let us know the problem and we’ll see what we can do.


Servicing and maintenance contracts

It is recommended that your hot tub is serviced annually. This ensures that all the complex pipework is free of dirt and bacteria and also that all the components are in good working order.

Regular maintenance will help you keep your hot tub in good working order and save you time and money.

By signing up to one of our great service packages you’ll receive additional benefits including; discounts on chemicals and accessories, no call out fee (Normally £97, labour charged per ½ hour engineer on site). As well as this, you’ll have priority response if you ever need us.

There are 4 levels of service to choose from; bronze, silver, gold and platinum. A breakdown of what the service includes for a 1-year agreement is detailed below.

Bronze – 2 visits per year
1 Full service, clean & water change
1 Clean & water change
10% off chemicals and accessories

Silver – 4 Visits per year
1 Full service, clean & water change
3 Clean & water changes
10% off chemicals and accessories

Gold – 6 Visits per year
1 Full service, clean & water change
5 Clean & water changes
10% off chemicals and accessories

Platinum – 12 Visits per year
1 Full service, clean & water change
5 Clean & water changes
6 Chemical balancing of water
2 Replacement filters per year
10% off chemicals and accessories

Full service includes: All mechanical and electrical components are working correctly, all jubilee clips are tightened, diverters are working correctly, topside is fully functional. Also, a full report will be emailed to you informing you on the condition of your hot tub and a full list of any broken or worn parts.


Site visits

Worried that getting a spa onto your property will be tricky? No worries. As part of our hot tub services we can come to your property to assess whether it’s accessible and that it has all of the requirements for a spa. We also do this prior to any delivery (just so we are certain) and to help us plan a way of getting your spa in before we arrive with it.


For pricings, get in touch with us via our Contact page, or come into one of our stores and speak to us!