FREQUENTLY ASKED QUESTIONS

As the pioneers of hot tubs, the Jacuzzi®  brand name has become synonymous with hot tubs. All Jacuzzi’s® are hot tubs, but not all hot tubs are Jacuzzi’s®. Jacuzzi ® created the first hot tub over six decades ago. Today, with more than 400 patents, they are recognised for offering some of the finest spas globally. Jacuzzi has established the benchmark for wellness; each of their hot tubs incorporates hydrotherapy, addressing various health issues. A hot tub also referred to as a spa, refers to a large tub of water available from multiple brands, including Jacuzzi.

Selecting the ideal hot tub can be overwhelming, but our streamlined process simplifies your decision. You can browse through relevant categories or use our detailed filters to refine your search. Consider the following questions to guide your choice:

1. Seating Capacity: How many people will use the hot tub regularly? Choose a hot tub that suits your regular user count. For instance, an 8-person hot tub may be unnecessary for just two users.
2. Purpose: Why do you want a hot tub? If it’s for therapy, contact us directly for a personalised recommendation targeting your therapeutic needs. For holiday lets, use filters to explore commercial hot tubs. If it’s for social purposes, any model in our range may be suitable.
3. Power Supply: Determine whether your premises can accommodate a 32 amp hot tub or if a 13 amp model is more feasible. Knowing your power capacity is crucial before starting your search.
4. Urgency: If you need a hot tub urgently, consider models that are in stock for quicker delivery.

If you’re uncertain, don’t hesitate to contact us or visit our store. We’re committed to helping you find the hot tub that perfectly meets your needs.

To understand the differences, let’s first examine the two types of hot tubs.

13 amp hot tubs place less strain on your power supply and are commonly used in locations with limited power availability, such as lodges and caravans. A significant advantage of the 13 amp model is its ability to operate from a 3-pin IP-rated outdoor socket. However, we strongly advise hardwiring any hot tub to a rotary isolator switch for safety.

The limitation of 13 amp hot tubs is that they typically feature a single pump, resulting in less powerful massages compared to their 32 amp counterparts. Additionally, due to their lower power capacity, these hot tubs cannot operate the heater simultaneously with the jets. This means if the jets are on for an extended period, the water temperature may decrease. But, the heater will resume once the jets are turned off.

On the other hand, 32 amp hot tubs require a more substantial power feed, directly connected to your mains consumer unit. Installation is usually straightforward for a qualified electrician. Opting for a 32 amp hot tub offers a more potent massage experience, and the ability to run the heater while the jets are active ensures that the water remains warm for a longer duration. For therapeutic purposes, we generally recommend choosing a 32 amp model.

Access

• Ensure sufficient access for delivery. Hot tubs are delivered on their side; minimum width equals the height of the hot tub plus 5cm for packaging and the ski (over 1 meter).
• Measure the narrowest point, considering obstacles like window ledges, drainpipes, and gate posts.
• If navigating steps, contact us for feasibility. Images may be required.
• Consider a crane or Hiab for limited access areas.
• Additional charges may apply for cranes, ramps, or extra personnel.

Electrics

• Most hot tubs need a 32amp power supply with an IP65 isolator switch, installed at least 2 meters from the hot tub.
• This switch should be connected to your mains consumer unit, preferably with 6mm armoured cable.
• Hire a qualified electrical engineer for installation. Contact us for recommended contractors.
• For 13 amp hot tubs, a 16 amp isolator switch is advised.

Base for Your Hot Tub

• The base must be flat, level, and able to support the hot tub’s weight.
• A concrete slab/base should be at least 4 inches thick, potentially reinforced.
• Decking, paving slabs, or decorative pavers must have a suitable sub-base.
• Concrete bases are preferred; other bases may lead to stability issues.
• Avoid sinking the hot tub into the ground or decking to prevent flooding and ensure maintenance access.
• Removable access panels are recommended for sunken hot tub installations.

Water Feed

• Hot tubs do not require a direct water supply. Fill through the filter hole to avoid air locks.

Considerations

• Cover lifter: Allow 18 inches of space at the back for the cover lifter.
• Future access: Ensure there’s access for maintenance, including service hatches if surrounded by decking.

For a comprehensive overview, download our pre-installation guide or contact us at 01248 723207.

The running costs of our premium hot tubs are surprisingly economical, setting us apart from many competitors. Unlike others who insist on an air-source heat pump with their hot tubs, our models do not require this addition.

Consider our Jacuzzi J-300 and J-400 series as examples. Using Jacuzzis Smart Tub technology they have collected worldwide data relating to the consumption of their hot tubs. We are pleased to say that the data revealed the median worldwide average of these models consume 6kWs every 24 hours. To put this into perspective, at the time of writing this the current average price per kW is £0.32, meaning that the daily running cost would amount to approximately £1.92. This is less than the cost of a typical meal deal or a coffee!

While some of our hot tubs may run at slightly lower or higher costs, this figure provides a good baseline for comparison.

If reducing running costs is a priority, you might consider integrating an air source heat pump, potentially halving these expenses.

The delivery lead time for a hot tub that is in stock typically ranges from 1 to 3 weeks. However, we recommend contacting us directly for a more precise estimate based on current circumstances.

In cases where the hot tub you desire is not in stock, please reach out to us. Our team will provide you with an updated and accurate lead time, ensuring you have the most current information for your planning.

We provide flexible finance solutions for all of our hot tubs. To determine your monthly repayments and identify the finance option that best aligns with your needs, follow these steps:

1. Choose your preferred hot tub from our range and click ‘view product’.
2. Select the options that best suit your requirements.
3. Scroll down to our finance calculator located on the product page.

Using this calculator, you can explore various finance packages, allowing you to find a solution that fits both your needs and budget. This tool is designed to make your purchasing experience as smooth and tailored as possible.

Applying for finance with us is straightforward and can be done in several ways to suit your convenience:

1. Visit Our Showroom: Drop by our Llangefni showroom where we can discuss and find a finance package that matches your needs and budget. We can create your finance application in-store.
2. Phone Application: Call us to go through the application process over the phone.
3. Online Contact: Reach out via live chat, email, or phone, and we can email you the application form. This allows you to complete the application at your own pace from home.
4. Online Purchase: Buy your hot tub online, select and add your preferred finance package using our calculator, and complete the purchase with a deposit. We’ll then contact you to confirm your finance choice and can proceed with the application over the phone or via email.

When applying for finance, we initially conduct a ‘soft check’, which helps us assess your application’s likelihood of approval without impacting your credit score.

The application process is quick, typically resulting in a decision within a few minutes.

Please Note:

• There is a two-week cooling-off period for finance agreements, meaning financed goods cannot be delivered until a minimum of two weeks after the finance application is approved and signed.
• The individual who financed the product must be present on the delivery day to sign for the goods.

Our hot tubs are backed by some of the most comprehensive warranties in the industry, though the specifics vary between products. To find the warranty information for a particular hot tub, follow these steps:

1. Navigate to our website and select your chosen hot tub by clicking on ‘view product’.
2. Once on the product page, scroll down to the bottom section titled ‘More Information’.
3. Here, you’ll find a link or document labelled ‘warranty information’. Open this to view the detailed warranty specifics for that particular model.

This process ensures that you have access to all the necessary warranty details relevant to your selected hot tub.

Note: hot tub used in commercial settings will have their warranties defaulted to 1 year.

SmartTub® is now a standard feature on the Jacuzzi® PowerPro™ swim spas and Jacuzzi ® J-300 and J-400 hot tubs. It is an advanced technology system that enhances your swim spa or hot tub experience. It offers a range of functionalities:

• Control and Customisation: Adjust the temperature, jets, and lights of your swim spa or hot tub.
• Security Features: Lock your swim spa or hot tub to prevent unauthorised usage.
• Automated Scheduling: Set up schedules for your swim spa or hot tub’s operation.
• Real-Time Notifications and Reminders: Stay updated with timely alerts.
• Energy Usage Tracking: Monitor and get reports on your energy consumption.
• Integration with Digital Assistants and Wearables: Compatible with Siri, Alexa, Google Assistant, and various wearable devices.
• Automatic Updates: Enjoy new features and updates automatically.
• Dealer Alerts: The system automatically notifies your dealer if your swim spa or hot tub needs maintenance or attention.
• Safety Monitoring: Detect power outages, freezing temperatures, and overheating risks.
• Smart Heat Mode: An industry-first feature that learns your usage patterns to optimize energy savings.

Cellular Connectivity: The SmartTub® System connects directly to local cell towers, thanks to partnerships with major wireless carriers globally. This ensures stable, high-performance network connectivity without impacting your personal cellular plan. This outdoor-optimised technology is specifically designed to enhance the reliability and functionality of your swim spa or hot tub experience.

Maintaining your hot tub is straightforward, yet there are essential practices to follow for optimal performance and longevity:

1. Water Replacement: In a domestic setting, clean the hot tub and replace the water every 1-3 months. For commercial use, do this between guests.
2. Filter Maintenance: In a domestic setting, clean filters every 1-2 weeks and replace them every 6 months. For commercial settings, clean filters between guests and replace them every 3 months.
3. UV Sanitation System: If your hot tub has a UV sanitation system, replace the UV bulb every 12 months. This can be a DIY task as we stock these items, or we can do it for you.
4. Ozone Sanitation System: For hot tubs with an ozone system, replace it every 2 years.
5. Annual Servicing: We recommend a yearly service by one of our qualified engineers. This includes a biofilm removal treatment to eradicate bacteria and biofilm in the pipework, they will also provide you with a full health report.
6. Water Chemistry: Regularly monitor and maintain water chemistry. Improper chemical balance can shorten the water’s lifespan and, in rare cases, affect the hot tub’s longevity.

Adhering to these maintenance guidelines will help ensure your hot tub remains in excellent condition, providing a safe and enjoyable experience.

Yes, we do offer part exchanges on hot tubs under certain circumstances. To get a valuation for your current hot tub, please provide us with detailed information about your model, including current photos and videos. This will enable us to give you an honest and accurate price.

However, please note that our ability to accept part exchanges is contingent on our available storage capacity at the time. Also, it’s important to understand that we do not purchase hot tubs outright; we only consider them for part-exchange in the process of selling a new hot tub.

Access

• Ensure there’s enough access for delivery. Swim spas are transported on a flatbed truck and require a crane to offload and position them.
• Verify sufficient crane access at your property, mindful of overhead cables and similar obstructions.
• Uncertain about access? We offer virtual or in-person site visits to evaluate the feasibility of installing a swim spa at your desired location.

Electrics

• Swim spas typically need a 32amp or 40amp power supply, with an IP65 isolator switch installed no closer than 2 meters from the unit.
• The switch should be connected to your mains consumer unit, ideally using 6mm armoured cable.
• Engage a qualified electrical engineer for the installation. We can provide recommendations for trusted contractors.

Base for Your Swim Spa

• The base must be flat, level, and capable of supporting the swim spa’s total filled weight, plus bathers, up to about 10 tons.
• An uneven or unstable base can lead to acrylic cracking, not covered under warranty.
• A concrete slab/base should be at least 5 inches thick and may need reinforcement.
• Decking, paving slabs, or decorative pavers should have an adequate sub-base.
• Concrete is the preferred base material to avoid stability issues.
• Avoid embedding the swim spa into the ground or decking to prevent flooding and ensure maintenance access.
• Install removable access panels for swim spas set in decking.

Water Feed

• Swim spas don’t need a direct water supply. Fill them through the filter hole to prevent air locks.

For a detailed overview and further assistance, please contact us at 01248 723207.

Absolutely! We offer the opportunity to test our swim spas. However, we recommend contacting us prior to your visit so we can inform you about the swim spas currently filled and ready for use. If you’re interested in experiencing a swim in one, we will schedule an appointment for you. During this session, our team will guide you through the process and ensure you have all the information you need.

Deciding to add a pool to your property is an exciting venture, offering health benefits and possibly increasing your home’s value. When considering a pool, especially for the first time, it’s crucial to evaluate the available space and how you plan to use it.

For occasional, casual use, a small swimming pool is adequate. However, for more active swimming or diverse uses, the choice between a traditional swimming pool and a swim spa becomes pertinent. Swim spas have risen in popularity, and here are the reasons:

Benefits of a Swim Spa Over a Swimming Pool

1. Dual Function: A swim spa provides the combined benefits of a swimming pool and a spa, allowing for both swimming and relaxation in hydrotherapy seats.
2. Cost-Effectiveness: Generally, swim spas are more economical than swimming pools in terms of purchase, installation, insurance, and heating costs. Maintenance expenses also tend to be lower.
3. Space Efficiency: Swim spas, known for their compact design, can be relocated if necessary, unlike a permanent swimming pool.
4. Advanced Technology: Swim spas are equipped with technology for adjusting jets, pump pressure, filter settings, temperature, and sometimes even music and lighting through Bluetooth controls.
5. Versatility: Swim spas offer a range of uses, including swimming, aqua gym exercises, and hydromassage. They’re also suitable for year-round use, unlike traditional pools.
6. Swimming Experience: Traditional pools require turning at each end based on their size, while swim spas generate a continuous current for an uninterrupted swim.
7. Compact Design and Reduced Maintenance: Swim spas are space-efficient and require less maintenance than larger swimming pools.
8. Lower Upfront Costs: The initial investment for a swim spa is typically lower compared to a standard swimming pool.
9. Hydrotherapy Benefits: Similar to hot tubs, swim spas use water, air, and heat for hydrotherapy, providing muscular relief and improving circulation.

While swim spas offer numerous advantages, the final choice ultimately depends on your personal preferences, lifestyle, and the specific needs of your family. It’s important to weigh these factors to decide what best suits your requirements.

Generally, swim spas and hot tubs do not require planning permission. However, if you intend to construct a building or structure above them, it’s advisable to contact your local authority for guidance. This ensures compliance with any specific regulations or requirements in your area.

Calculating the daily running costs of a swim spa or swimming pool can be complex, especially with fluctuating energy prices. However, you can mitigate potential cost increases with strategic planning. The running costs are influenced by several factors:

1. Pool Size: Larger pools typically incur higher running costs.
2. Usage Frequency: More frequent use can increase energy consumption.
3. Location: Indoor and outdoor pools have different energy needs, with outdoor pools often requiring more heating.
4. Electricity Costs: The current rate of electricity in your area directly affects running costs.
5. Heating Method: The type of heating system used can impact energy efficiency. [Refer to our heating method guide for more details].
6. Water Temperature: Higher temperatures require more energy to maintain.
7. Insulation Method: Whether your pool is inground, above ground, or uses a liner affects heat retention and energy use.
8. Using a Pool Cover: A cover significantly reduces heat loss, lowering the need for constant reheating.

By considering these factors, you can better estimate the running costs and implement ways to optimise energy usage for your swim spa or swimming pool.

Selecting the ideal swim spa can be a challenging task, given the vast array of models and brands available. However, at Concept Spa, we’ve meticulously selected what we believe to be the finest swim spas globally, simplifying your decision-making process.

When exploring our range, there are a few key considerations:

1. Purpose: Beyond the basic desire for swimming, assess how crucial the quality of swimming is to you. If you’re looking for a large, warm space for leisurely activities, models like the PowerPlay or PowerActive might suit you. However, for those seeking a swim spa for fitness purposes, with a smooth and predictable swimming experience and the ability to challenge themselves, the PowerPro range is recommended.
2. Size: Your height and intended use, especially for fitness, might necessitate a model with a longer swimming lane. Additionally, the space you have available will influence the size of the swim spa you choose.

Remember, swim spas are quite sophisticated, and the best way to understand what suits your needs is to contact us and visit our showroom for a firsthand experience. Our team is ready to assist you in finding the swim spa that aligns perfectly with your requirements and space.

The delivery lead time for a swim spa that is in stock typically ranges from 1 to 3 weeks. However, we recommend contacting us directly for a more precise estimate based on current circumstances.

In cases where the swim spa you desire is not in stock, please reach out to us. Our team will provide you with an updated and accurate lead time, ensuring you have the most current information for your planning.

We provide flexible finance solutions for our entire selection of swim spas. To determine your monthly repayments and identify the finance option that best aligns with your needs, follow these steps:

1. Choose your preferred swim spa from our range and click ‘view product’.
2. Select the options that best suit your requirements.
3. Scroll down to our finance calculator located on the product page.

Using this calculator, you can explore various finance packages, allowing you to find a solution that fits both your needs and budget. This tool is designed to make your purchasing experience as smooth and tailored as possible.

Applying for finance with us is straightforward and can be done in several ways to suit your convenience:

1. Visit Our Showroom: Drop by our Llangefni showroom where we can discuss and find a finance package that matches your needs and budget. We can create your finance application in-store.
2. Phone Application: Call us to go through the application process over the phone.
3. Online Contact: Reach out via live chat, email, or phone, and we can email you the application form. This allows you to complete the application at your own pace from home.
4. Online Purchase: Buy your swim spa online, select and add your preferred finance package using our calculator, and complete the purchase with a deposit. We’ll then contact you to confirm your finance choice and can proceed with the application over the phone or via email.

When applying for finance, we initially conduct a ‘soft check’, which helps us assess your application’s likelihood of approval without impacting your credit score.

The application process is quick, typically resulting in a decision within a few minutes.

Please Note:

• There is a two-week cooling-off period for finance agreements, meaning financed goods cannot be delivered until a minimum of two weeks after the finance application is approved and signed.
• The individual who financed the product must be present on the delivery day to sign for the goods.

Our swim spas are backed by some of the most comprehensive warranties in the industry, though the specifics vary between products. To find the warranty information for a particular swim spa, follow these steps:

1. Navigate to our website and select your chosen swim spa by clicking on ‘view product’.
2. Once on the product page, scroll down to the bottom section titled ‘More Information’.
3. Here, you’ll find a link or document labelled ‘warranty information’. Open this to view the detailed warranty specifics for that particular model.

This process ensures that you have access to all the necessary warranty details relevant to your selected swim spa.

Our Jacuzzi swim spas are crafted in Canada, utilising some of the world’s most advanced swim spa technology. This commitment to quality and innovation ensures that our customers receive a product that is not only reliable but also at the forefront of the swim spa industry.

SmartTub® is now a standard feature on the Jacuzzi® PowerPro™ swim spas and Jacuzzi ® J-300 and J-400 hot tubs. It is an advanced technology system that enhances your swim spa or hot tub experience. It offers a range of functionalities:

• Control and Customisation: Adjust the temperature, jets, and lights of your swim spa or hot tub.
• Security Features: Lock your swim spa or hot tub to prevent unauthorised usage.
• Automated Scheduling: Set up schedules for your swim spa or hot tub’s operation.
• Real-Time Notifications and Reminders: Stay updated with timely alerts.
• Energy Usage Tracking: Monitor and get reports on your energy consumption.
• Integration with Digital Assistants and Wearables: Compatible with Siri, Alexa, Google Assistant, and various wearable devices.
• Automatic Updates: Enjoy new features and updates automatically.
• Dealer Alerts: The system automatically notifies your dealer if your swim spa or hot tub needs maintenance or attention.
• Safety Monitoring: Detect power outages, freezing temperatures, and overheating risks.
• Smart Heat Mode: An industry-first feature that learns your usage patterns to optimize energy savings.

Cellular Connectivity: The SmartTub® System connects directly to local cell towers, thanks to partnerships with major wireless carriers globally. This ensures stable, high-performance network connectivity without impacting your personal cellular plan. This outdoor-optimised technology is specifically designed to enhance the reliability and functionality of your swim spa or hot tub experience.

The Jacuzzi PowerPro and PowerActive swim spas cater to different levels of swimming experience and needs.

PowerPro Range:

• Target Audience: Designed for individuals seeking a professional swimming experience, challenging even those with high-level swimming capabilities.
• Patented PowerPro™ Swim Jets: Features a unique oval design that creates a smooth, predictable, non-turbulent, and air-free swim environment, ideal for everyday athletes.
• Dual Touch Screen Control Panels: Equipped with two touch screen panels, one at the seating end and another at the swimming end, for enhanced control.
• Increased Pump Power: More pumps generate a faster current for a challenging swim.
• Swim Selector Control: Exclusive feature with adjustable swim current speed and pre-programmed workout modes.

Benefits of Swim Selector:

• Adjustable Swim Levels: Offers five levels of swim intensity.
• Balanced Water Flow: Ensures an even flow through the PowerPro® Jets.
• Treadmill Technology: Includes both pre-programmed and customizable training modes for varied workouts.

PowerActive Range:

• Swimming Experience: Provides a good swimming experience but may not offer the same level of challenge as the PowerPro range for highly capable swimmers.
• Single Touch Screen Control Panel: Features one control panel at the seating end.
• Less Pump Power: Fewer pumps than the PowerPro range, resulting in a gentler current.

In summary, the PowerPro range is geared towards more advanced swimmers seeking a rigorous workout and customizable swimming experience, while the PowerActive range is suitable for those looking for a good swim experience but not necessarily professional-level training.

For users of the Jacuzzi PowerActive or PowerPro swim spa ranges, a swim tether is typically not required. Both ranges feature a specially designed buoyancy jet that helps to keep the swimmer buoyant during use. This innovative feature significantly reduces or eliminates the need for a swim tether, allowing for a more natural and unrestricted swimming experience.

Our swim spas are designed for ease of maintenance, thanks to their pre-programmed filtration cycles and advanced sanitation technology. Here are the key maintenance steps:

1. General Maintenance: Clean the swim spa and change the water every 6 months to ensure optimal water quality and hygiene.
2. Filter Maintenance: Clean the filters every 2 weeks and replace them every 6 months for efficient filtration.
3. Annual Servicing: We recommend having one of our trained engineers conduct a yearly service check to ensure everything is functioning correctly.
4. UV Bulb Replacement: The UV bulb in the sanitation system should be changed annually to maintain effective water sanitation.
5. Chemical Treatment: Proper chemical treatment of the swim spa is essential. Our engineers will provide a comprehensive chemical lesson on the day of delivery and address any queries you may have. If you need guidance on adding chemicals to your swim spa, either before or after purchase, please contact us for assistance.

Adhering to these maintenance guidelines will help keep your swim spa in top condition, ensuring a safe and enjoyable experience.

The delivery timeframe for an ice bath is influenced by its stock status and your chosen delivery method:

1. Kerbside Delivery with Ice Bath In Stock: If you opt for kerbside delivery and the ice bath is listed as ‘in stock’, the estimated delivery period is around 4-7 days.
2. Delivery and Installation Service: If you require delivery and installation services, the lead time may extend to 1-3 weeks.
3. Ice Bath Not In Stock: In cases where the ice bath is not currently in stock, please contact us for a more accurate lead time estimate.

For specific lead times or to request a particular delivery date, you can reach out to us using our live chat facility, by phone, or via email. We are here to provide you with precise information and accommodate your delivery preferences to the best of our ability.

Our ice baths are designed to cater to a wide range of temperature preferences, capable of reaching temperatures as low as 3°C and as high as 30°C. However, it’s noteworthy that most users typically prefer to use their ice bath at around 9-10°C, finding this range optimal for their needs. Whether seeking intense cold therapy or a more moderate cool down, our ice baths can be adjusted to suit individual preferences and requirements.

Unfortunately, we do not currently offer finance on our range of ice baths.

Our ice baths are backed by some of the most comprehensive warranties in the industry, though the specifics vary between products. To find the warranty information for a particular ice bath, follow these steps:

1. Navigate to our website and select your chosen ice bath by clicking on ‘view product’.
2. Once on the product page, scroll down to the bottom section titled ‘More Information’.
3. Here, you’ll find a link or document labelled ‘warranty information’. Open this to view the detailed warranty specifics for that particular model.

This process ensures that you have access to all the necessary warranty details relevant to your selected ice bath.

Our ice baths are designed for straightforward and hassle-free installation. Here’s what you need:

1. Proper Base: Ensure you have a flat, level, and even base to place the ice bath.
2. Electrical Connection: An outdoor IP rated 3-pin plug is required for the ice bath’s power supply.
3. Accessibility: The design of our ice baths allows them to fit through most U.K. doorways, facilitating easier access to your desired location.
4. Handling the Unit: The ice baths weigh around 125kg. If you opt for kerbside delivery, we recommend having two strong individuals on-site to assist with moving the ice bath to its final location.
5. Checking for Damage: Upon delivery, it’s important to inspect the ice bath for any damage before signing off on the delivery. Our ice baths are shipped in wooden crates to minimize the risk of damage during transit.

By following these simple steps, you can ensure a smooth and successful installation of your new ice bath.

Absolutely, our ice baths are suitable for use in commercial environments. For more detailed information about using our ice baths in a commercial setting, including specifications, installation requirements, and ongoing support, please feel free to contact us directly. We’re here to provide you with all the necessary details to make an informed decision for your commercial needs.

Yes, our ice baths can indeed be installed indoors. However, we advise against installing them in areas with high humidity. In such environments, the units are prone to condensation, which could affect their performance and longevity. For optimal use and maintenance, it’s best to choose a location with controlled humidity for your indoor ice bath installation.

Ordering your ice bath is a straightforward process:

1. Select Delivery Method: Choose the preferred delivery option for your ice bath.
2. Add to Basket and Checkout: Place the ice bath in your basket and proceed to the checkout process.

Payment and Order Confirmation:

• Deposit: We require a small deposit of £200 at the time of placing the order.
• Post-Order Communication: After your order is placed, a member of our team will contact you to address any questions and assist in scheduling a suitable delivery date.
• Final Payment: The remaining balance for your ice bath is due 7 days prior to the scheduled delivery date.

Alternative Contact Options:

If you prefer discussing your options before placing an order, we welcome you to contact us through phone, live chat, or email. Additionally, you can visit us at our Llangefni showroom for a more personal consultation. We are here to ensure that your ordering experience is as smooth and informative as possible.

Our ice baths are designed for easy maintenance, being equipped with a filtration system and UV sanitation to keep the water clean and clear for extended periods. Here’s what you need to know about maintaining them:

1. Filtration Maintenance: Clean the filter every 1-2 weeks and replace it with new ones every 2 months to ensure optimal performance.
2. Chemical Care: The use of chemicals is not necessary for our ice baths. However, for prolonged water lifespan, you can use our recommended ice bath chemicals. These are small, pre-dissolvable tablets that can be added to the water.
3. Chemical Usage Warning: Only use the chemicals we recommend for our ice baths. Using other chemicals can invalidate the unit’s manufacturer warranty.
4. UV Bulb Replacement: The UV bulb in the ice bath should be replaced annually to maintain effective sanitation.

Following these maintenance guidelines will help ensure the longevity and efficiency of your ice bath, providing a consistently clean and enjoyable experience.

Before installing an outdoor sauna, there are several key considerations to ensure a smooth setup:

1. Access for Installation:
   • Our outdoor saunas are assembled on-site, piece by piece, eliminating the need for a crane.
   • Ensure clear access for our engineers to the installation site.
   • Installation typically takes 2-3 days and requires good weather conditions.
2. Base Requirements:
   • The sauna units weigh over 1 ton, necessitating a hard, level base capable of supporting this weight.
   • The saunas are installed on beams, which are placed on your base.
   • To determine the required base size, view the ‘Feet Measurements’ under ‘More Information’ on the product page of your chosen sauna.
3. Heating Options:
   • Electric Heating:
     • For electrically heated saunas, a suitable power supply is needed.
     • Saunas with a 6.9kW heater require a 32 amp, single-phase electrical supply from a mains consumer unit to a 32 amp rotary isolator switch.
     • Larger heaters may need a 40 amp supply and two-phase electrics.
     • Installation of the electrical supply should be done by a qualified electrician.
   • Wood-Fired Heating:
     • If choosing a wood-fired heater, a 3 pin IP rated outdoor socket is necessary for the internal LED bench lighting.
     • If you opt out of lighting, no electrical supply is needed.

These preparations are crucial for a successful installation of your outdoor sauna, ensuring it functions safely and efficiently in your chosen space.

Setting up our indoor saunas varies based on the type you choose:

1. Infrared Sauna Cabins:
   • Installation Time: These cabins can typically be set up and installed within about 30 minutes.
   • Location: Suitable for most rooms or garages.
   • Power Requirement: A 3-pin socket and a 13 amp EU plug adapter are needed.
   • Placement Advice: It’s recommended to avoid areas prone to drafts for optimal performance.
2. Bespoke Indoor Saunas:
   • Complexity: These custom saunas are more intricate, especially due to their larger and more complex heating systems.
   • Ventilation: Adequate ventilation is essential for these saunas.
   • Power Supply: A 32 amp single-phase power supply is required, though larger supplies may be necessary depending on the heater size.
   • Consultation Requirement: Prior consultation with us is crucial. We will assess your desired location’s suitability and advise on any necessary modifications to accommodate the sauna.

For bespoke models, it’s important to work closely with us to ensure that your space is appropriately prepared for the installation, adhering to all safety and operational requirements.

The primary difference between traditional and infrared saunas lies in their heating mechanisms and the experience they offer:

1. Heating Method:
   • Traditional Saunas: Heat the air around you, which in turn heats your body. This method typically involves higher temperatures.
   • Infrared Saunas: Use panels that emit infrared light waves directly heating your body before the air. This results in a more direct and gentle heating experience.
2. Heat Sensation:
   • Infrared Saunas: Often perceived as a softer and more tolerable form of heat compared to traditional saunas.
   • Traditional Saunas: Offer a more intense heat experience.
3. Humidity and Steam:
   • Traditional Saunas: Allow you to increase humidity by pouring water over heated stones to create steam.
   • Infrared Saunas: Do not facilitate an increase in humidity or steam generation.
4. Customization Options:
   • Some bespoke traditional saunas may include combi heaters with compartments for water, allowing you to adjust humidity levels.
5. Energy Efficiency:
   • Infrared Saunas: Generally more economical to run than traditional saunas.

Choosing between a traditional and an infrared sauna depends on your personal needs and preferences, such as desired heat intensity, humidity level, and economic considerations.

Maintaining your sauna is relatively straightforward. Here’s a breakdown based on the type of sauna:

1. Outdoor Saunas:
   • Wood Treatment: Regularly treat both the exterior and interior wood.
   • Weather Shield: Apply a ‘Weather Shield’ product on the exterior at least once a year to protect against weather elements and keep the wood looking fresh.
   • Increased Frequency Near Sea: If the sauna is close to the sea, increase the frequency of applying ‘Weather Shield’ to combat the harsher conditions.
   • Rain Resistance: This treatment also increases the unit’s resistance to heavy rain.
2. Infrared Sauna Cabins:
   • Minimal Maintenance: These cabins require little to no ongoing maintenance.
   • Wood Treatment: Treating the wood is optional and at the user’s discretion.
3. Saunas with Rock Heaters:
   • Periodic Cleaning of Rocks: Clean and inspect the rocks in the heater periodically, based on how often you use the sauna.
   • Frequency: For example, if used twice a week, clean and replace stones where necessary twice a year; if used thrice a week, then three times a year.
   • Stone Maintenance: Over time, stones may shrink, affecting sauna performance. Remove small stones, vacuum the heater compartment, and replace them with new stones as needed.

By following these maintenance guidelines, you can ensure the longevity and optimal performance of your sauna.

The delivery schedule for our saunas varies depending on the type of sauna, its stock status, and your preferred delivery method:

1. Outdoor Saunas:
   • In Stock: Delivery typically takes 2-3 weeks, as installation can span 2-3 days and is contingent on favorable weather conditions.
   • Not In Stock: Please contact us for a more precise lead time.
2. Indoor Infrared Sauna Cabins:
   • Kerbside Delivery (In Stock): If in stock, expect delivery within 4-7 working days.
   • Installation by Us: Delivery timeframe extends to approximately 1-3 weeks.
   • Not In Stock: Please contact us for a more precise lead time.
3. Bespoke Saunas:
   • These are custom-made to order, with lead times varying based on project size, usually around 8-10 weeks.

For detailed lead times or to arrange a specific delivery date, please get in touch with us via our live chat, phone, or email. We are committed to providing accurate information and catering to your delivery needs as effectively as possible.

Our saunas are backed by some of the most comprehensive warranties in the industry, though the specifics vary between products. To find the warranty information for a particular sauna, follow these steps:

1. Navigate to our website and select your chosen sauna by clicking on ‘view product’.
2. Once on the product page, scroll down to the bottom section titled ‘More Information’.
3. Here, you’ll find a link or document labelled ‘warranty information’. Open this to view the detailed warranty specifics for that particular model.

This process ensures that you have access to all the necessary warranty details relevant to your selected sauna.

To explore finance options for our range of saunas, simply follow these steps:

1. Select a Sauna:
   • Browse our range and choose your preferred sauna.
   • Click on ‘view product’ for more details.
2. Customize Your Sauna:
   • Select the options that best meet your needs.
3. Use the Finance Calculator:
   • Scroll down to the finance calculator on the product page.
   • This tool helps you calculate monthly repayments and explore various finance packages, ensuring you find a plan that suits both your requirements and budget.

Bespoke Saunas:

• The process for bespoke saunas is a bit different:
  • We begin with designing your custom sauna.
  • The design is then submitted to our factory in Sweden for a quote.
  • Based on this quote, we will construct a tailored finance offering for you.

This process is designed to provide a seamless and personalized purchasing experience, allowing you to comfortably finance the sauna that fits your lifestyle and financial preferences. For bespoke saunas, our tailored approach ensures that your unique design and financial needs are fully catered to.

Applying for finance with us is straightforward and can be done in several ways to suit your convenience:

1. Visit Our Showroom: Drop by our Llangefni showroom where we can discuss and find a finance package that matches your needs and budget. We can create your finance application in-store.
2. Phone Application: Call us to go through the application process over the phone.
3. Online Contact: Reach out via live chat, email, or phone, and we can email you the application form. This allows you to complete the application at your own pace from home.
4. Online Purchase: Buy your sauna online, select and add your preferred finance package using our calculator, and complete the purchase with a deposit. We’ll then contact you to confirm your finance choice and can proceed with the application over the phone or via email.

When applying for finance, we initially conduct a ‘soft check’, which helps us assess your application’s likelihood of approval without impacting your credit score.

The application process is quick, typically resulting in a decision within a few minutes.

Please Note:

• There is a two-week cooling-off period for finance agreements, meaning financed goods cannot be delivered until a minimum of two weeks after the finance application is approved and signed.
• The individual who financed the product must be present on the delivery day to sign for the goods.
• For bespoke saunas, you will need to contact us first.

Our pergolas are backed by some of the most comprehensive warranties in the industry, though the specifics vary between products. To find the warranty information for a particular pergola, follow these steps:

1. Navigate to our website and select your chosen pergola by clicking on ‘view product’.
2. Once on the product page, scroll down to the bottom section titled ‘More Information’.
3. Here, you’ll find a link or document labelled ‘warranty information’. Open this to view the detailed warranty specifics for that particular model.

This process ensures that you have access to all the necessary warranty details relevant to your selected pergola.

Preparing for the delivery and installation of a pergola involves a few crucial steps to ensure a secure and successful setup:

1. Solid Foundation:
   • The pergola must be installed on a solid surface.
   • Beneath the finished surface, there should be a concrete pad or similar secure base.
2. Pre-installation Groundwork:
   • Groundworks should be completed before the installers arrive, as they do not provide this service.
   • You may need to hire a local tradesperson for this task.
3. Accessing Floorplan Information:
   • We provide a floorplan indicating the placement of the pergola’s floor plates.
   • To access this, select your desired pergola on our website, click ‘view product’, and find the floorplan under ‘More Information’ at the bottom of the product page.
4. Concrete Pads for Tiles or Decking:
   • For tiles: Install concrete pads approximately 40x40x40cm beneath the tiles.
   • For decking: Install concrete pads or additional structural joists beneath the decking where the pergola will stand.
5. Finish the Surface:
   • Complete your surface with tiles or decking so that our installers can drill through it into the secure base below during installation.
6. Pergola Size and Groundworks Compatibility:
   • Ideally, choose your pergola size before conducting groundworks.
   • If the patio/deck is already laid, ensure the underlying base is secure enough. Materials like Type 1, post mix, or sand are not suitable.
   • For composite decking, ensure there are structural beams beneath where the pergola’s footplates will sit.
7. Level Legs:
   • Ensure that both of the front legs are level with each other. The back legs of the pergola must also be level with each other. This is crucial for a stable installation.

By following these guidelines, you can ensure that your site is properly prepared for the pergola installation, leading to a smooth and successful setup.

Yes, aluminium louvered roof pergolas are designed to utilize the natural slope of your existing surface for effective rain drainage, so a slight slope is actually necessary. However, it’s important to ensure the slope is within acceptable limits for a proper installation:

1. Maximum Slope Allowance: Your surface should have a maximum slope of 1:80. This is in line with standard building regulations for patios.
2. Slope Calculation Example: Over a distance of 3410mm, a 1:80 slope equates to a fall of 42mm.
3. Ideal Slope for Deluxe Screens: For optimal functioning of deluxe screens, a slope of about 10mm is recommended. Beyond this, the screens may not operate smoothly.

It’s crucial to accurately measure your area to ensure the slope is appropriate for pergola installation. If the slope exceeds these guidelines, the pergola’s functionality, particularly the screens, may be compromised.

Yes, a pergola can be connected to your building, but it’s important to note that the outside legs of the pergola frame are always required and cannot be removed. To integrate the pergola with your building:

1. Footplate Placement: We can position the footplates flush against your building’s wall.
2. Weatherproofing: Flashing can be added to bridge the gap between the building and the top of the pergola’s roof beam, ensuring the structure remains watertight in connection with your building.

If you’re interested in this option, please contact us to discuss the specifics. We can provide more detailed information and ensure that the pergola is installed in a way that complements and integrates effectively with your existing structure.

Yes, you can install a pergola in a windy location, but there are important considerations to be aware of:

1. Customer’s Decision: While we can provide guidance on installing pergolas in windy areas, the final decision to proceed with installation lies with you, the customer.
2. Expert Advice: Our team is available to offer advice to help you make an informed decision based on your specific circumstances and the wind conditions you inform us about at your desired location.
3. Liability: Please be aware that Concept Spa Ltd cannot be held responsible for any consequences that may arise from choosing to install a pergola in a windy area.

If you need more information or have specific concerns about installing a pergola in a windy location, we encourage you to contact us. We’re here to assist you in evaluating your options and ensuring that your pergola installation decision is well-informed and suited to your environment.

To explore finance options for our range of pergolas, simply follow these steps:

1. Select a Pergola:
   • Browse our range and choose your preferred pergola.
   • Click on ‘view product’ for more details.
2. Customise Your pergola:
   • Select the options that best meet your needs.
3. Use the Finance Calculator:
   • Scroll down to the finance calculator on the product page.
   • This tool helps you calculate monthly repayments and explore various finance packages, ensuring you find a plan that suits both your requirements and budget.

This process is designed to provide a seamless and personalised purchasing experience, allowing you to comfortably finance the pergola that fits your lifestyle and financial preferences.

Applying for finance with us is straightforward and can be done in several ways to suit your convenience:

1. Visit Our Showroom: Drop by our Llangefni showroom where we can discuss and find a finance package that matches your needs and budget. We can create your finance application in-store.
2. Phone Application: Call us to go through the application process over the phone.
3. Online Contact: Reach out via live chat, email, or phone, and we can email you the application form. This allows you to complete the application at your own pace from home.
4. Online Purchase: Buy your pergola online, select and add your preferred finance package using our calculator, and complete the purchase with a deposit. We’ll then contact you to confirm your finance choice and can proceed with the application over the phone or via email.

When applying for finance, we initially conduct a ‘soft check’, which helps us assess your application’s likelihood of approval without impacting your credit score.

The application process is quick, typically resulting in a decision within a few minutes.

Please Note:

• There is a two-week cooling-off period for finance agreements, meaning financed goods cannot be delivered until a minimum of two weeks after the finance application is approved and signed.
• The individual who financed the product must be present on the delivery day to sign for the goods.

• The delivery schedule for our pergolas is influenced by whether the item is in stock and other factors:
  1. Pergolas In Stock:
     • Delivery Time: If the pergola is in stock, delivery usually takes about 2-3 weeks.
     • Installation Duration: Keep in mind that the installation process itself can span 2-3 days.
     • Weather Dependency: The installation is contingent on favorable weather conditions, which could affect the schedule.
  2. Pergolas Not In Stock:
     • For pergolas that are not currently in stock, we advise you to contact us directly for a more accurate estimate of the lead time.

  For specific lead times or to request a particular delivery date, please reach out to us via our live chat, phone, or email. Our commitment is to provide you with precise and up-to-date information to meet your delivery needs efficiently and effectively.